01
Get somewhere safe
Move away from the situation. Do not confront the person who took the phone or attempt a physical recovery.
SAFETY · ACT FAST
Phone stolen?
Your safety comes first. Do not chase, confront or meet a thief to recover your phone.
If the theft has just happened and you are in danger, have been hurt, or feel unsafe, call 999.
For non-emergency reporting, the Met says you can report online or call 101.
For non-emergency reporting, the Met says you can report online or call 101.
02
Lock the phone remotely
Use Apple Find My / Lost Mode or Android Remote Lock as soon as possible.
03
Report the theft
Report the crime to the Metropolitan Police. Have the time, location, circumstances, make/model and IMEI available if you know them.
04
Contact your bank
Tell banks and financial providers connected to the phone. Freeze cards or accounts if appropriate and watch for transactions you did not make.
05
Contact your mobile provider
Tell your network provider that the phone has been stolen. Ask about blocking the device and protecting your number and two-step verification messages.
06
Secure your accounts
Change passwords for your email, banking and important social accounts. Review active sessions and sign out devices you do not recognise.
07
Watch for scams
Be suspicious of messages claiming your phone has been found. Never give anyone your passcode, password or verification code.
Tracking a stolen phone? A location shown by a tracking service is not a reason to recover it yourself. Share useful information with police instead.